Payment and VAT Queries
How do I report an unauthorized purchase or billing error?
How will I be billed for VAT on different products?
The prices indicated on the website are inclusive of VAT.
Ordering And Tracking
How will I know if my order is placed successfully?
You will receive an email confirmation from KGNxerox once your order is successfully placed. This mail will have all the details related to your order.
Can I track my order?
The order I received is not complete. What do I do?
How do I re-order previously bought items?
Easy! Please log into your account, go to order history and reorder!
Can I add more to an order I've just placed?
No. Please cancel the current order and place a new oder with all the items.
Do I need to return the damaged items?
We take ample care that your order reaches you in best of shape, however please get in touch with our Customer Support for details on return of items along with the necessary details.
What are the shipping charges on the FREE offer?
The shipping charge for the free orders is Rs. 50.
How will my order arrive?
Your order will reach at your doorstep via our partnered courier service providers including Aramex, DTDC, Blue Dart, LITE.
When does KGN dispatch the orders?
We dispatch orders from Monday to Saturday.
How long will it take to receive the ordered products?
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Does KGN deliver products outside India?
No. KGN does not deliver products outside India. You can place an order on our website from anywhere in the world; however please ensure that the delivery address is within India.
What paper stock do you use?
We have a variety of paper that we use. For Free and premium cards, we use 300 GSM Matte coated paper. You may also select from several premium paper types available on our website.
Can I buy Business cards without KGN branding?
Yes. Only free business cards contain a discreet KGN branding on the back of the card. Paid business cards do not contain KGN branding.
Can I get my logo on the packaging instead of the KGN logo?
No. At this time, we do not support custom logo on the packaging materials. However, you may choose to buy other products like business card holders that can be customized with your or your company's name.
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